Financial Management

Course Project Outline: High Performance position - AT&T Inc. case study. GM591ON - Leadership and Organizational style proofreader: Barbara Ward May 29, 2011 INTRODUCTION: The organization that go out be the topic of discussion in my final barf subject is AT&T Inc. AT&T is a globe traded company (NYSE: T) and a global leader in telecommunication, with 883,441 miles of net income fiber, AT&T has one of the worlds well-nigh decent net profit backbones I was an Account Manager in this organization for oer 9 years. My role was that of a consultive technical exchange of various telecommunication solutions to major businesses passim the nation. In this role, l aggressively hunted for new businesses and grew real account base. In recent time, AT&T has been having a very superior rate of client dis rejoicing, than ever before. This is due, most of the time, to silly run delivery and inaccurate care. The most fulgurous contributory calculate is the inabi lity of my team, the sales team to hold off the delivery and billing organizations of the business partly responsible for nodes complain. business THAT WILL BE DISCUSS: The nature of the problem is the study for improved customer satisfaction.

Therefore, the companys high anteriority on customer satisfaction places emphasis and importance on the focusing of the sales team. One mutual concern amongst the circumspection body of the Sales Team is the lack of authority or empowerment the teams take hold over the processes and procedures that govern the telecommunication solutions they provide for their cus tomers. This is a major problem for the Sale! s management team. This can be categorized as part of a larger customer satisfaction problem that AT&T Inc. has been facing over a period of time. Changing engineering science requires replacement of obsolete in fractures and retraining of employees on point processing. Most of the time, complain arises from poor service delivery or not being able-bodied to deliver on promise....If you hope to get a adept essay, order it on our website: BestEssayCheap.com

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